Refund and Return Policy

Thank you for purchasing mobile app packages and analytics tools from pncplnnacle.com. We strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.

1. Refund Eligibility

To be eligible for a refund, please note the following:

  • You must request a refund within 30 days of your purchase date.
  • The product must be in the same condition as when you received it (e.g., no modifications made to the app package).
  • You must provide proof of purchase, such as your order number or receipt.
  • Refunds are only applicable to the initial purchase price and do not include any customization or additional service fees.

2. Non-Refundable Items

The following items are non-refundable:

  • Customized mobile app packages or analytics tools that have been specifically tailored to your requirements.
  • Services that have already been rendered, such as consultation or training sessions.
  • Digital products where the download link has been accessed.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at [Your Contact Information] within 30 days of your purchase.
  2. Provide your order number, the name of the product you wish to return, and a detailed reason for your refund request.
  3. Our support team will review your request and may ask for additional information or clarification.

4. Refund Process

Once your refund request is approved, we will process the refund to your original method of payment. Please note the following:

  • Refunds may take 7-10 business days to appear in your account, depending on your payment provider.
  • We will notify you via email once the refund has been processed.
  • If you do not receive your refund within the specified timeframe, please contact your payment provider directly.

5. Exchanges

We do not offer direct exchanges for our products. If you wish to exchange a product, you must request a refund for the original item and purchase the new item separately.

6. Cancellation Policy

You may cancel your order within 24 hours of purchase for a full refund. To cancel your order, please contact our customer support team at [Your Contact Information] with your order number and cancellation request.

7. Modifications to Products

If you have made modifications to the mobile app package or analytics tool, it may affect your eligibility for a refund. Please contact our support team to discuss your specific situation.

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].

9. Policy Updates

We reserve the right to modify this Refund and Return Policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately.